Terms & Conditions
Please note, that because of the natural nature of our Virgin Brazilian Hair, there will be variations of texture and color between bundles. Each bundle of hair comes from an individual person and is completely natural from end to end; therefore we can make no guarantees on color and texture. We will, however, make every effort to match your order to meet your desired requirements. The color of our natural Virgin Brazilian Hair is about a combination of a 1b and a 2 and may have shades and or tones of brown. Hair can be colored however it is at your own risk just as our hair color can react differently a test strip should be done to ensure that the hair can withstand being processed. Processing the hair can change the texture and longevity of the hair we do recommend testing prior to processing the entire hair.
Due to the pure nature of our natural human hair products, most product concerns can be resolved with a simple care and maintenance routine. Even a simple wash and condition can often remedy tangling problems that may occur from general use. All of our products are human hair and must be properly cared for. Please remember, our hair is very different from beauty supply store hair curly and kinky curly hair is measured best when straight we do advise you to go up inches to achieve the desired length. Keeping the hair healthy and moisturized is of key importance.
Standard flat rate USA 5-7 business days 13.00 includes insurance Canada 7-10 business days 35.00
During Free shipping Canada is 25.00 all Canada shipping will be sent invoice for shipping cost
All shipping is 2 day processing (does not include day ordered or weekends) tracking is sent on or before the 5th business day All packages must be signed for if you are not home a notice will be left to pick up from the postal at your convenience
We only offer express shipping by phone on select textures and inches.
Terms of Payment
Our terms of payment require complete payment in advance, before your order is shipped out. There are no exceptions. We accept all debit and major credit cards. Your credit card is charged as soon as you place an order online. Any type of credit card fraud will be prosecuted to the fullest extent of the law. Your billing address must be entered correctly as it appears on your card statement and is the info on file for that card for your order to go through. Do not put your shipping address as the billing address unless they are both the same doing so will only decline the charge, hold your funds, and delay your order. If using authorize.net option your billing and shipping must be the same for order to be complete. Paypal you may use another shipping address. We reserve the right to withhold approval on any sale.
Order Processing / Cancelations
All orders can be placed online 24/7. In order for the 2 day processing of your order to begin you must place it before 8pm eastern or it will be counted for the following day. Holidays and other events that may prevent ordering will be announced prior to the closing of the online store. Once order is placed there are no cancelations after 24 hours. There is a 25 restocking fee per bundle after the 24 hour period once checking the terms and condition box you agreed to these terms.
We will not accept any fraud. If you or someone you know is fraudulently using a credit card that belongs to someone else, rest assure that your IP address is logged and you will be prosecuted. Please be advised online fraud is extremely serious and can lead to lengthy prison terms.
Unfortunately things happen. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact USPS directly they most likely have more info than us and can resolve by locating the package. If problems continue please contact us so we can expedite the process of recovering your order. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS investigation of the situation.
Incorrect Orders / Products
In the rare event of a mistake on our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 3 days after receipt of your shipment.
Limitation of Liability
Prices, specifications, and the availability of products are subject to change without notice. Any error, whether photographic or typographical is subject to correction. Hair By Belle Bree LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.